Table 2 Cohen’s kappa values, and distributions of rating of satisfaction with overall care, willingness to return, and patient-reported problems (n = 212)
From: Patient satisfaction in a Moroccan emergency department
Questions | Cohen’s kappa value | n (%) |
|---|---|---|
Satisfaction with overall care | 0.81 | --- |
Excellent | --- | 28 (13.2) |
Very good | --- | 22 (10.4) |
Good | --- | 90 (42.5) |
Fair | --- | 44(20.8) |
Poor | --- | 28 (13.2) |
Willingness to return | 0.83 | --- |
Yes | --- | 148 (69.8) |
No | --- | 64 (30.2) |
Patient-reported problems | --- | --- |
Help not received when needed | 0.85 | 72 (34) |
Poor explanation of potential causes of problem | 0.91 | 90 (42.5) |
Not told about potential wait time | 0.86 | 168 (79.2) |
Not told when to resume normal activity | 0.92 | 92 (43.4) |
Poor explanation of test results | 0.88 | 114 (53.8) |
Not told when to return to the ED | 0.95 | 64 (30.2) |