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Table 2 Cohen’s kappa values, and distributions of rating of satisfaction with overall care, willingness to return, and patient-reported problems (n = 212)

From: Patient satisfaction in a Moroccan emergency department

Questions Cohen’s kappa value n (%)
Satisfaction with overall care 0.81 ---
Excellent --- 28 (13.2)
Very good --- 22 (10.4)
Good --- 90 (42.5)
Fair --- 44(20.8)
Poor --- 28 (13.2)
Willingness to return 0.83 ---
Yes --- 148 (69.8)
No --- 64 (30.2)
Patient-reported problems --- ---
Help not received when needed 0.85 72 (34)
Poor explanation of potential causes of problem 0.91 90 (42.5)
Not told about potential wait time 0.86 168 (79.2)
Not told when to resume normal activity 0.92 92 (43.4)
Poor explanation of test results 0.88 114 (53.8)
Not told when to return to the ED 0.95 64 (30.2)
  1. n (%): Number (percentage); ED: Emergency Department.