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Table 3 Association between satisfaction with overall care; willingness to return, and patient-reported problems

From: Patient satisfaction in a Moroccan emergency department

Questions

OR

95% CI

P value

Willingness to return

   

Yes

0.13

0.71-0.25

< 0.001

No

1

---

---

Patient-reported problems

   

Help not received when needed

2.99

1.54-5.81

< 0.001

Poor explanation of potential causes of problem

3.01

1.56-6.11

0.001

Not told about potential wait time

1.99

1.21-4.81

0.002

Not told when to resume normal activity

1.89

1.14-3.14

0.014

Poor explanation of test results

2.08

1.26-3.45

0.004

Not told when to return to the ED

2.11

1.30-3.48

0.005

  1. OR, Odds Ratio; 95% CI, 95% Confidence Interval; N, Number. %: Percentage. 1 indicated a reference category; Odds ratio > 1 is indicated a bad satisfaction. Odds ratio < 1 is indicated a better satisfaction.