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Table 4 Univariate and multivariate analysis of predictors of satisfaction related to demographics, socioeconomics, and health characteristics

From: Patient satisfaction in a Moroccan emergency department

Characteristics Univariate analysis Multivariate analysis
OR 95% CI P value OR 95% CI P value
Age (per years) 1.01 0.99-1.02 0.6 --- --- ---
Gender       
Male 1 --- --- --- --- ---
Women 0.93 0.56-0.52 0.78 --- --- ---
Marital status       
Married 1 --- --- 1 --- ---
Others 0.52 0.31-0.86 0.10 0.67 0.34-1.16 0.15
Residence       
Urban 1 --- --- --- --- ---
Rural 0.81 0.47-1.40 0.33 --- --- ---
Distance patient’s home hospital       
≤ 10 Kilometers 2.32 1.40-3.84 0.001 2.64 1.53-4.53 < 0.001
> 10 Kilometers 1 --- --- 1 --- ---
Education level       
No education 1.10 0.45-2.44 0.82 2.53 1.02-6.3 0.04
Primary 1.22 0.49-3.06 0.67 3.04 1.10-8.04 0.03
Secondary 2.21 0.91-5.38 0.08 5.19 2.04-3.21 0.001
High 1 --- --- 1 --- ---
Monthly income       
Less than 180 euro 0.62 0.38-1.03 0.065 0.78 0.45-1.35 0.37
More than 180 euro 1 --- --- 1 --- ---
Health insurance status       
Yes 1 --- --- --- --- ---
No 1.09 0.5-1.98 0.8 --- --- ---
Type of admission       
Emergent 0.11 0.05-2.26 <0.001 0.15 0.04-0.31 < 0.001
Urgent 0.26 0.13-0.52 <0.001 0.35 0.15-0.86 0.02
Non urgent 1 --- --- 1 --- ---
Waiting time       
>15 minuts 1 --- --- 1 --- ---
≤15 minuts 0.41 0.24-0.71 0.001 0.41 0.23-0.75 0.003
Day of week       
Weekday 1.97 1.03-3.74 0.04 2.66 1.32-5.34 0.006
Weekend 1 --- --- 1 --- ---
  1. OR, Odds Ratio; 95% CI, 95% Confidence Interval; N, Number. %: Percentage. 1 indicated a reference category; Odds ratio > 1 is indicated a bad satisfaction. Odds ratio < 1 is indicated a better satisfaction.